Perspectives from the field
Field notes from modern dental practices — Vol. II · MMXXVI
PerspectivesWith Dr. Sarah CullingPERSPECTIVES · MARKHAM DENTALHow Markham dental reduced claim denials by 45% overnightMost denials are administrative, not clinical. When one Ontario practice made its documentation audit-ready by default, the denial rate fell 45% between one submission batch and the next.8 min read — ClaimsPERSPECTIVES · RESEARCHThe 4.4-hour tax on every clinicianPeer-reviewed research puts the cost of manual documentation at 4.4 hours per clinician, every week. That tax is paid in evenings, in shortened exams, and in chair time that never gets booked.5 min read — DocumentationTHE CLAIMS FILEThe claims file: three of four denials are administrative. All of them are preventable.An anatomy of the administrative denial — where clean claims go wrong, the checklist that prevents it, and the exact points where agents intervene before a claim leaves the practice.6 min read — Revenue