Moving from the classic Rebrief app

This guide is only for clinics moving from the classic Rebrief app. If you're new to Rebrief, start with Your first week with Rebrief instead.

The new Rebrief is at app.rebrief.ai, the same address as the classic app.

Move your account

There are two ways to move. Keep your link private, and never forward it to someone else.

From the classic app or the move page

1. Select the migration button in the classic app. Or go to app.rebrief.ai/migrate.
2. Coming from the classic app, Rebrief checks your one-time access first. Otherwise the page asks you to Verify your classic account. Enter your Classic Rebrief email and Classic Rebrief password, then select Verify account and continue.
3. Under Create your new Rebrief account, enter a New Rebrief password of 8 to 256 characters. Type it again under Confirm new password.
4. Select Create account and migrate data. Your patients, templates, appointments, charts and notes are copied only after you select this.
5. When you see Your new Rebrief account is ready, select Continue to sign in. Sign in with your classic email and your new password.

Your classic password is only used to check it's you. It doesn't become your new password.

If the page says This account has already moved, your account is already on the new Rebrief. Select Sign in to new Rebrief.

If the page says Migration is currently unavailable, contact Rebrief support.

From your activation email

1. Open the migration email sent to you and select its button. Your clinic's data was copied and checked before this email was sent.
2. On Choose a new password, type a new password twice and select Reset password.
3. When you see Your password has been reset. You can now log in., select Continue to login.
4. Sign in with the email address that got the message.

Each activation button works once, and only for 14 days after it was made. A used or expired link shows This reset link is invalid or expired. Request a new one.

To get a fresh link, go to the sign-in page. Enter your email, select Continue, then select Forgot password?.

Do you sign in with Google? Select Continue with Google, with the same Google account as before.

What comes with you

• Patients, with their details and history.
• Past appointments, with their notes and dates.
• Clinical notes, word for word. Text you typed yourself stays exactly as you wrote it.
• Tooth and perio charts: restorations, conditions, probing depths, mobility, furcations and PSR.
• Note templates.
• Your subscription: the same plan and billing, with no card to enter again.

Common questions

Is my data safe during the move? Yes. Your classic data is copied, never deleted. Each clinic's move is checked record by record before it counts as done.

Will my bill change? No. Your plan and billing carry on as they are. If pricing ever changes for your practice, we talk with you first.

Do I need to install anything? No. Rebrief runs in your browser at app.rebrief.ai. The Windows app is Rebrief installed on a clinic computer. A clinic installs it only to connect Rebrief to its practice software, the program it uses for patients and schedules.

What if something looks wrong after the move? Tell us right away. Select Help & support at the bottom of the rail, then Report a problem.

I can't sign in. On the sign-in page, enter your email and select Continue. Then select Forgot password? to get a reset link by email.