Plans and prices

Rebrief has four plans. Every paid plan has the same features and works inside your practice software. The paid plans differ in how much your clinic can use each month.

The four plans

Prices are in Canadian dollars, before tax. Essentials and Professional are priced per clinic. Annual billing saves $360 a year on Professional and 20% on Enterprise.

Minutes pay for transcribing appointments and writing the note. Agent credits pay for answers, documents and tasks. Both reset each month and don't roll over. The article on agent credits explains them.

What each plan adds

• Starter is Rebrief in your web browser. It doesn't connect to your practice software.
• Essentials and up connect to your practice software through the Windows app. Clinics install it on the computer where they use their practice software.
• Professional comes with a 30-day money-back guarantee. Tell Rebrief within 30 days of your first payment for a full refund.
• Enterprise is priced by seat, one for each person who signs in. You buy it yourself, and it's active as soon as you pay.

What Starter leaves out

Starter has the scribe, voice charting, documents and answers to your questions. It leaves these out.

• The Windows app and your practice software. Without them, there's no schedule from your software and no Patients page.
• Answers that read a patient's history. On Starter, answers use dental sources and the appointment you're in.
• The Chart tab on a phone.

If you open a page that Starter doesn't include, Rebrief says Not included in the Starter plan and offers See plans.

See your plan

Open Settings, and under Account choose Plan & billing. It shows these rows.

• Minutes used this period and Agent credits used this period, with the day they renew.
• Plan. If your clinic has free Professional time, it reads Professional · free until a date.
• Billing, annual or monthly, and when it renews.
• Seats and Clinics covered, on Enterprise.
• Current period and Card on file.

Only the clinic admin can change billing. Everyone else sees the same rows but can't change them.

Upgrade

1. In Plan & billing, press Upgrade plan. The plans page opens, and your plan is marked Your plan.
2. Professional and Enterprise show the annual price first. Press Switch to monthly to see the monthly price.
3. Press the plan's button, such as Upgrade to Professional.

From Starter, you pay on a checkout page. You then come back to the plans page, which says your plan is active.

Already on a paid plan? The change happens in place. Rebrief first shows what it will charge your card today. Press Upgrade now to confirm, and the new plan starts at once.

If your clinic hasn't connected its practice software yet, the plans page then suggests installing the Windows app.

Enterprise

1. On the plans page, press Upgrade to Enterprise.
2. In Set up Enterprise, choose how many Clinics will use Rebrief. The number of clinics doesn't change the price.
3. Choose your Seats, one for each person who signs in. Each seat adds 1,000 agent credits a month.
4. Choose Annual or Monthly. The window shows the total.
5. Press Continue to checkout, or Continue if you already pay for a plan.

For example, 3 seats billed annually come to $800 a month, or $9,600 a year.

Enterprise is active as soon as you pay. The plans page then shows You're on Enterprise. If you like, press Book your advisor call to plan the rollout with a Rebrief clinical advisor.

Want to talk first, or need more than 500 seats? Press Talk to us and send your question.

Change Enterprise seats

In Plan & billing, the Seats row shows the seats you pay for and how many are in use. Set a new number and press Update seats.

• Adding seats applies now and is prorated.
• Removing seats takes effect at renewal. You can't go below the seats in use.
• Until renewal, the Keep button beside a booked removal undoes it.

To move from Enterprise to a smaller plan, contact Rebrief.

Switch between monthly and annual

Professional and Enterprise can be billed either way. Essentials is billed monthly only. Use the Billing row in Plan & billing.

• Switch to annual billing applies today. Rebrief shows today's charge before you confirm.
• Switch to monthly billing at renewal waits for the end of your annual term. Nothing is charged today, and Keep annual billing undoes it.

Move to a smaller plan or cancel

A smaller paid plan starts when the period you paid for ends. On the plans page, press its button, such as Switch to Essentials. Then press Schedule the change. Until the change happens, the Keep button with your current plan's name undoes it.

To cancel, press Cancel subscription in Plan & billing, then Downgrade to Starter. You can also press Move to Starter on the plans page, then Schedule the change. Your paid plan stays active to the end of the period, and then your clinic moves to Starter. Until then, Keep my plan undoes it.

Your card and invoices

Manage card and invoices in Plan & billing opens the billing page. There you can update your card or see your invoices.

If a payment fails

• Payment failed. Press Update card, then Retry payment. Plan changes wait until the payment goes through.
• Payment needs confirmation. Your bank wants you to confirm the payment. Press Confirm payment.
• Payment disputed or Billing on hold. Contact support. Plan changes wait until it's cleared.

Questions about billing? Use Contact support at the foot of the plans page.