Getting help & troubleshooting

Stuck, or found something that isn't working? Help & support at the bottom of the rail is the quickest way to answers and to the Rebrief team.

The Help & support menu

Select Help & support to open its menu:

• Help Center: guides, troubleshooting and what's new.
• Report a problem: something's broken or not working.
• Suggest an improvement: an idea that would help your practice.
• Your reports: replies and progress on what you've sent.

A number on the Help & support button means one of your reports has something new.

Sending a report

1. Select Report a problem or Suggest an improvement.
2. Describe what happened, or what you'd like, in the box. Your first line becomes the report's name.
3. Select Send. Ctrl+Enter sends it too.

A problem report takes a picture of the page, with the page's details and its recent errors.

The Windows app is Rebrief installed on a clinic computer. It's how a clinic connects its practice software, the program it uses for patients and schedules. In the Windows app, the picture is of your screen.

A suggestion takes the page's details only.

Once it's sent, replies show up under Your reports and by email. Track it opens the report.

Notices in the corner

Rebrief tells you about updates and other news with cards in the bottom-right corner. On a phone, they sit above the tab bar.

Common snags

I can't sign in

• Enter your email and select Continue. Then enter your password and select Log in.
• On the password card, Forgot password? emails you a reset link.
• If you set up two-step verification, enter the 6-digit code from your authenticator app. No authenticator to hand? Select Use a recovery code.
• If you use Google or Microsoft, select Continue with Google or Continue with Microsoft, with the same account as before.

Rebrief can't find my practice software

• Open your practice software on the same computer as the Windows app, and leave it on screen.
• In the rail, point at the practice-software row to widen it. Select Refresh or Try Again to look again.
• Settings, then Practice software, shows whether the clinic is connected.
• Still stuck? Send Report a problem. The page's details help the team see what's going on.

A page won't load

• Refresh the page, and check your internet connection.
• If a card says Rebrief was updated, select Reload.
• Sign out and sign back in.
• Still stuck? Send Report a problem with a note on what you were doing.

Note: Reporting the problem is the quickest way to get a person looking at it.

Taking the tour again

The tour walks you through the basics. Open Settings, then Help & tips, and select Start tour beside Take the tour again.